policies
learn about our return and our used item recycling policy
return policy
satisfaction
Product satisfaction is paramount, and we are dedicated to providing attentive customer service. We would like you to be completely satisfied with the purchase of your items.
defects, damage, or missing parts
Please reach out within 7 days of receiving your order, and we will make it right with replacement parts.
assembly
If you are having trouble assembling your item, or have a comment or suggestion about our assembly instructions, please let us know, so we can assist and make it right for both you and the next person.
unopened
We accept returns that are in unopened boxes, within 30 days after the shipping date, customers are responsible for return shipping costs. The refund is issued after item is received back and inspected. Upon approval of return you will receive a confirmation email, and refund will be issued in the form of the original payment which may take up to 7 days to process. We do not provide item exchanges.
item recycling policy
working out the kinks
We are looking forward to offering an item recycling program, in which your used and loved items can be returned to us. Either for a credit equal to your shipping cost, or we will pay the return shipping.
purpose
Our hope is that we may be able to reinforce or replace small pieces if necessary, to make sure the item is in good working order, and then be able to donate it to local or international institutions to support those in need, specifically in childcare.
item eligibility
To confirm your item is eligible for this initiative, photos of all sides of the item to be returned, will be required to be sent to intrinsickidsff@gmail.com, some extremely well loved items will not be eligible.
expected
The goal is to have this program running by the end of 2025. So stay tuned. If you have any suggestions or additional ideas in regards to this program please reach out to us on our contact us page.
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